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SOMALI - ADEN FITHAR – 952-496-5166
SPANISH – YAEL RIPOLL 952-496-5813
SPANISH - LINA MARIN 952-496-5193

Canvas for Parents

Create Account | Mobile App 

Online Etiquette

Available soon!

Canvas Student Guides

Written Guides | Video Guides

Shakopee Tutorials

iPad and MacBook Tutorials


iPad and MacBook

iPad Resources (6th-8th Grade)

General Troubleshooting

  • Perform a “hard restart." Hold the Home and Power button down until you see the Apple logo.
  • Check your WiFi connection. 
  • Check for updates. Check Settings, General, Software Update.
  • Use Safari to access Canvas if the Student app isn’t working.
  • Reinstall apps from Self Service.

Required Apps 

  • Canvas Student 
  • Google Meet
  • LockDown Browser
  • Notability
  • Google Drive
  • Google Docs

All apps are available in Self Service.  We never ask students to use the App Store.

Apps You May Need

  • Flipgrid
  • Explain Everything
  • Book Creator
  • PicCollage EDU
  • Adobe Spark (Video, Page, Post)
  • Others as requested by your teacher

MacBook Resources (9th-12th Grade)

General Troubleshooting

  • Toggle WiFi off and on if it isn't working. 
  • Shut down your MacBook. Hold down power button if the screen is frozen.
  • Check Self Service for updates to operating system and software you may need.

WebTools You May Use

MacBook Apps in Self Service

Download MacBook apps from Self Service. 

For more support:

Do you have a question on an activity you were assigned? Email your teacher! There may also be helpful information on the Shakopee Tutorials page.

Shakopee Schools is working to answer your family’s questions. These pages will be updated as needed.

Parents, you can also connect with us via email or phone.

This goes to our help desk system.  Please provide as much detail as you can about the issue.  

(952) 697-8701
(This is not a direct line, but you can leave a voicemail and we will get back to you.)