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Overview

Technology contact information and student account information for parents.

Need more help?

Need help? Submit a ticket to the help desk or give us a call.

Create via email: Email Help Desk

Phone: (952) 697-8701

info

Contact Info

(**Email typically has fastest response time**)

E-mail: parenthelp@shakopee.k12.mn.us 

This goes to our help desk system.  

Please provide as much detail as you can about the issue. ie: student ID, student name, issue 

Phone: (952) 697-8701

This is not a direct line, but you can leave a voicemail and we will get back to you. 

Currently supporting options to leave messages in English, Spanish, and Somali.

Please provide as much detail as you can about the issue. ie: student ID, student name, issue 


Common Questions

How do parents get tech support for student devices?

Shakopee Schools is working to answer your family’s questions. Please check our Distance Learning page to find videos and print resources that answer some of the most frequently asked questions.  If your concern is related to a classroom activity or announcement from the teacher, please reach out to the classroom teacher via email or voicemail.  If the teacher is unable to quickly answer your question, they will be passing on your concern to the technology department for support. If your concern is not classroom related, but more of a technology malfunction, you can also contact technology directly via email or phone.  

E-mail: parenthelp@shakopee.k12.mn.us

This goes to our help desk system.  

Please provide as much detail as you can about the issue. ie: student ID, student name, issue 

Phone: (952) 697-8701

This is not a direct line, but you can leave a voicemail and we will get back to you. 

Currently supporting options to leave messages in English, Spanish, and Somali.

Please provide as much detail as you can about the issue. ie: student ID, student name, issue 


What is my child's email/password? 


Email

Combine students’ 6-digit student ID and @shakopeeschools.org 

Example Email:  123456@shakopeeschools.org

Password

Password is a combination of your child’s initials & birthday.

UPPERCASE initial of first name

lowercase initial of last name

two-digits of birth month

two-digits of birth day

last two-digits of birth year


Example: 
Juan Sanchez born on January 1, 2008 = Js010108


Does my child know their student ID? 

Yes. Students use their ID number to checkout at lunch and media.