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Overview

The Google Drive Canvas integration sometimes stops working or fails to connect due to cookie and pop-up settings. Follow the steps below when you aren't able to connect or upload a file from Google Drive. Note these steps are specific to Google Chrome. 


Step-by-step Guide

Select cookie icon from address bar, then "Manage cookie blocking...", and uncheck "Block third-party cookies and site data."

Go to Settings > Advanced > Privacy and security > Content settings > Pop-ups and redirects

Enable pop-ups.

Remove Google Drive integration from Canvas. Browse to Canvas > Settings > Approved Integrations. Select the trash can icon to remove the integration. 

Clear your browsing history and cache. Ellipsis > More Tools... > Clear Browsing Data...

Change time range to all time and then clear data. 

Try to connect Google Drive to Canvas again through the original upload link. 

Need more help?

If this article does not help resolve the issue, please submit a ticket.

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Use the following ticket type:
Technology > Option 2 > Option 3