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FAQ Description

Frequently Asked Questions for Central Duplicating services.

Question

What is Central Duplicating’s contact info?

Answer

Extension #5020.

Contact Central Duplicating if your order is wrong or to cancel  an order you placed.  Do NOT email orders to directly to staff.  They should be sent inter-school mail or uploaded via the website.

Question

How long before orders are received?

Answer

1 to 2 days.

Question

How long do items stay in My Files?

Answer

A year from when they were uploaded.

Question

Why did my order go to the wrong building?

Answer

Verify that you have entered your Building Name for your school’s street name under MyProfile.  Upper right corner:

Question

I canceled my initial order and reordered it and received both copies?

Answer

The only way to cancel an order after it is placed is to call Central Duplicating.

Question

What instructions should be written in the Special Instructions area?

Answer

Anything that must be done AFTER printing.  i.e. Cut in 1/2.

Question

Where do I select fold, bind, paper color collating, covers etc?

Answer

Under Refine Your Print Options: Basic or Additional.

Question

Where do I change the default print options?  

Answer

MyProfile, Print Options (Very bottom of page)

  • Remember when requesting Perfect Bind do not also chose Covers when submitting the job!
  • You can select page ranges to print on different color stock by selecting Exceptions under the Advanced option when submitting orders

Question

Can I have certain pages of a document or PowerPoint (PPT) print?

Answer

No, you must upload a PDF of those specific pages.  There is no interaction at Central Duplicating.

Question

Is it possible to print from Google Docs?  

Answer

No, you must save as a PDF and upload.

Question

Can I have Central Duplicating sort my order for my grade level or department?

Answer

No, you must upload the document into your cart for each staff person.  You can also add their  contact info for shipping and/or billing.

Question

What is a booklet?

Answer

It is four or more sheets of paper folded in half printed on 11x17 or 8 ½ x 11 paper, pages will be reduced to fit.

Question

What is a perfect bind book? 

Answer

A 30-250 sheet book blued along the edge; white cover only!